FAQ

Here are answers to some of our most frequently asked questions, but if you have further queries please do not hesitate to contact us!

  1. How do I make a booking?
  2. Can I make a return trip from my destination?
  3. Can I change the date of my transfer?
  4. Can I have a receipt?
  5. Are the passengers insured?
  6. I have lots of extra luggage, will there be sufficient room?
  7. Do you supply children’s seats?
  8. Do the drivers speak English?
  9. How do I confirm my return trip pickup time?
  10. How do I locate my driver or vehicle at the airport?
  11. What happens if my flight is delayed?
  12. I have lost my luggage, can you arrange collection for me?
  13. Can I have the driver’s mobile telephone number?
  14. Will my transfer deliver me to the door of my destination?
  15. Do I have to share the vehicle with other passengers?
  16. Can we stop off at the supermarket en-route?
  17. We want to travel somewhere else that is not stated in your list?

1. How do I make a booking?
Fill in the necessary information on the booking form found on this website. After reading and agreeing to the terms and conditions you can make the necessary payment via PayPal. You will then receive confirmation from PayPal and a transfer voucher via email.

2. Can I make a return trip from my destination?
Yes, by following the same procedure as in the previous question and answer.

3. Can I change the date of my transfer?
Yes, subject to the availability and our terms and conditions.

4. Can I have a receipt?
The confirmation from PayPal and transfer voucher is your receipt.

5. Are the passengers insured?
All drivers, passengers and vehicles are fully licensed and insured as required by Spanish Law.

6. I have lots of extra luggage, will there be sufficient room?
Provided you have informed us when booking there should be no problem. However extra charges may be applicable.

7. Do you supply children’s seats?
Yes, subject to availability. They are supplied free of charge but must be reserved at the time of the booking.

8. Do the drivers speak English?
The drivers speak sufficient English for the purposes of a normal transfer. In the event the client wishes to speak English with a representative of the company, they can do say using the 24-hour contact number.

9. How do I confirm my return trip pickup time?
Full details will be shown on the transfer voucher you receive when booking.

10. How do I locate my driver or vehicle at the airport?
As you pass through arrivals after collecting your baggage, you will be greeted by the driver who will be holding a plaque bearing your name. In the unlikely event of any problems you may use the 24-hour English-speaking contact number shown on the transfer voucher.

11. What happens if my flight is delayed?
Provided you have given us the correct information the driver will be there to meet you. We closely monitor flight arrivals to ensure the quality of our service.

12. I have lost my luggage, can you arrange collection for me?
All the airlines have handling agents. They will arrange for any lost luggage to be delivered to your destination at the earliest convenience or, alternatively, you can arrange with the agent to collect it yourself. All luggage must be clearly labelled with the owner’s details.

13. Can I have the driver’s mobile telephone number?
No. In the unlikely event of any problems you can contact the English speaking contact number.

14. Will my transfer deliver me to the door of my destination?
Yes, provided the vehicle can reach the property. Failing this you will be delivered to the closest point.

15. Do I have to share the vehicle with other passengers?
No, it is completely your own private transfer.

16. Can we stop off at the supermarket en-route?
Only by prior arrangement and not at peak times. A supplement may be applicable.

17. We want to travel somewhere else that is not stated in your list?
If your destination requirements are shown on our list, please enquire by e-mail at the address below. We will forward a quote by return.